Overview
EdCo Technologies Pvt. Ltd. ("EdCo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our admission CRM platform and related services.
By using EdCo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Information You Provide
- Account information (name, email, phone number, organization details)
- Lead and student data you enter into the platform
- Communications with our support team
- Payment and billing information
Information Collected Automatically
- Device information (browser type, operating system, device ID)
- Usage data (pages visited, features used, time spent)
- IP address and approximate location
- Call logs and communication metadata (with consent)
How We Use Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With vendors who assist in providing our services (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Consent: When you have given explicit consent
Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data transmission
- Encryption at rest for stored data
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal purposes.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@edco.app.
DPDP Compliance
EdCo is committed to complying with India's Digital Personal Data Protection Act, 2023 (DPDP). As a Data Fiduciary, we:
- Obtain clear consent before processing personal data
- Process data only for specified legitimate purposes
- Ensure data accuracy and completeness
- Implement appropriate security safeguards
- Honor data principal rights promptly
- Report data breaches as required by law
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
EdCo Technologies Pvt. Ltd.
Data Protection Officer
123 Brigade Road, Ashok Nagar
Bangalore, Karnataka 560001
India
Email: privacy@edco.app